At Elementic, we are committed to providing high-quality AI-powered design automation to enhance your creative workflow. If you are unsatisfied with our service, you may be eligible for a refund under the following conditions:

1. Eligibility for Refunds

Monthly Subscriptions: Refund requests must be made within 7 days of the initial purchase. Renewals are non-refundable.

Annual Subscriptions: Refund requests must be made within 14 days of the initial purchase. Partial refunds after this period are not available.

Pay-Per-Use Credits: All credit purchases are final and non-refundable, regardless of usage.

2. Non-Refundable Cases

Refunds are not available if the service has been used extensively (e.g., generating multiple AI designs).

If your account is suspended or terminated due to a violation of our Terms of Service, refunds will not be issued.

Promotional or discounted purchases are final sale and non-refundable.

3. How to Request a Refund

To request a refund, contact our support team at contact@elementic.net with:

Your order ID

The reason for the refund request

Any relevant screenshots or proof of issues

We aim to process refunds within 5-10 business days after approval.

4. Modifications to This Policy

Elementic reserves the right to modify this refund policy at any time. Significant changes will be communicated in advance via email or in-app notifications.